Terms and Conditions

First: Contractual Relationship:

These terms of usage govern the access or use by individuals in the Kingdom of Saudi Arabia of the application , contents and services provided by Tatbib information Technology Corporation , which is a commercial corporation established in Kingdom of Saudi Arabia under Commercial  Registration (CR) No. (4030466041) dated 22/01/1438H issued at Jeddah.

Please read these terms carefully before you obtain or use the services:

Your access and use of the services constitutes your agreement to be bound by these terms  and conditions in case of your disagreement to these terms , you shall not access or use the services and these terms specifically supersede any previous agreements or contracts concluded with you , Tatbib may terminate these terms or any of the services with respect to you immediately or in general case offering the services or prohibit access thereto or any part thereof at any time and for any reason whatsoever .

Tatbib may amend the terms of services from time to time and the amendments shall be effective and valid upon dissemination by Tatbib of the new terms of this application or dissemination of amended policies or complementary terms related to the service provided. Continuation of your access to or use of the service after this dissemination is considered as agreement from you to abide by the terms in their amended form .

We collect personal data and use them with regard to the services. Tatbib may provide necessary information including your contact information to external services providers (physicians).

Second: Services:

 The Services constitute a technology that enables mobile application users on Android and IOS to obtain services provided by Tatbib through Tatbib application to organize and schedule medical services with external independent parties providing these services (physicians) provided that the services will be made available solely for your personal, non-commercial use only unless otherwise agreed by Tatbib in a separate written agreement with you. You acknowledge that Tatbib does not provide medical services and that all medical services are provided by external independent physicians who are not actually employed by Tatbib .

(1) License:

Subject to your compliance with these terms, Tatbib grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to:

(1) Access and use the applications on your personal device solely in connection with your use of the Services.

(2) Access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal non-commercial use. Any rights not expressly granted herein are reserved by Tatbib.

(2) Restrictions:

You may not:

(A) remove any copyright, trademark or other proprietary notices from any portion of the Services.

(B) reproduce, modify, prepare derivative works based upon ,  distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the services except as expressly permitted by Tatbib .

(C) Decompile, reverse engineer or disassemble the services.

(D) Link to or frame any portion of the Services.

(E) Cause or launch any programs or scripts for the purpose of scrapping , indexing, , surveying or otherwise data mining any portion of the services or unduly burdening or hindering the operation and / or functionality of any aspect of services , or .

(F) Attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

(3) Provision of the service:

You acknowledge that services may be made available under these trademarks or booking options through third party independent services providers who are the physicians contracted with Tatbib to provide to you the medical services or medical centers which make available the service without any responsibility on Tatbib which role is solely limited to coordinating medical services through technology platform.


You acknowledge that the Services and all rights therein are and shall remain Tatbib property. Neither these terms nor your use of the services convey or grant to you any other rights.

Third: Your use of the Services:

(1) User Accounts:

In order to use most aspect of the services, you must register for and maintain an active personal user services account. You must be at least (18) years of age to obtain an account. Account registration requires you to submit to Tatbib certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method (either a credit card or accepted payment partner) upon actually starting using the services. You agree to maintain accurate, complete, and up-to-date account information, including having an invalid or expired payment method on file, may result in your inability to access and use the services or Tatbib’s termination of this agreement with you. You are responsible for all activities that occur under your account, and you agree to maintain the security and secrecy of your account username and password at all times. Unless otherwise permitted by Tatbib in writhing, you may only possess one account.

(2) User Requirements and Conduct:

The service is not available for use by persons under the age of 18 years. You may not authorize third parties to use your account, and you may not allow persons under the age of 18 to receive medical services from third party providers (physicians) unless they are accompanied by you. Female patients are required as per the local laws to be accompanied by an allowable male escort (Mahram), the third party physician might not provide their services in the event of absence of Mahram. You may not assign or otherwise transfer your account to any other person or entity.

You agree to comply with all laws applicable in the Kingdom of Saudi Arabia when using the services and you may only use the services for lawful purposes.

In certain instances you may be asked to provide proof of identity to access or use the services and you agree that you may be denied access to or use the services if you refuse to provide proof of identity.

You undertake that the identity number registered in the application is correct and shall present the identity to the physician when paying medical visit.

In case of non-presenting of the identity the physician shall not do the necessary medical treatment, and in this case you shall bear all fees in respect of medical service.

(3) Text Messages:

By creating an account, you agree that the application may send text messages as part of the normal business operation of your use of the Services. You may opt-out of receiving text messages from Tatbib at any time by sending a message to the email (info@tatbib.com) stating your unwillingness to receive more of these messages with the mobile number that receives these messages . You acknowledge that opting out of receiving text messages may impact your use of the services.

(4) Promotional Codes:

Tatbib may , in its sole discretion create promotional codes that may be redeemed for account credit or other features or benefits related to the services , and /or a third party provider’s services , subject to  any additional terms that Tatbib establishes on a per promotional code basis . You agree that promotional codes:

  • Must be used for the intended audience and purpose, and in a lawful manner.
  • May not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public forum or otherwise) unless expressly permitted by Tatbib.
  • May be disabled by Tatbib at any time for any reason without any liability on Tatbib.
  • May only be used pursuant to the special terms that Tatbib establishes for such promotional code.
  • Are not valid for cash.
  • May expire prior to your use.

Tatbib reserves the right to withdraw or deduct credits or other features or benefits obtained through the use of promotional codes by you or any other user in the event that Tatbib determines or believes that the use or redemption of the promotional codes was in error, fraudulent, illegal, or in violation of the applicable promotional codes terms or these terms.

(5) User Provided Content:

Tatbib may, in its sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to Tatbib through the services textual content and information including commentary and feedback related to the services.

You agree  to not provide any user content that is defamatory , libelous ,  hateful , violent , obscene , pornographic , unlawful , or otherwise offensive , as determined by Tatbib , in its sole discretion . Tatbib may review, monitor, or remove user content, at its sole discretion and at any time and for any reason, without notice to you.

(6) Network Access and Devices:

You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the services from a wireless-enabled device and you shall be responsible for such rates and fees.

You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the services and application and any updates thereto.

Tatbib does not guarantee that the services, or any portion thereof, will function on any particular hardware or devices. In addition, the services may be subject to malfunction and delay inherent in the use of the internet and electronic communications. Moreover, Tatbib might use some third -party applications to facilitate services provisions, and delays, technical glitches, disruptions in service provisions as result of using such applications are not the responsibility of Tabtbib and Tatbib shall not be held liable nor will they offer any compensation for affected users.

(6) Cancellation of Requests:

Tatbib reserve the full right to charge partially, fully, or waive the charges Upon cancellation of the request placed through Tatbib platform. To process the cancellation, the cancelling user will have to fill a form, including reasons for cancellation. Tatbib will subsequently asses the request and inform the user about its decision within a reasonable time period. It is to be noted that Tatbib decision may vary from one case to another depending on the circumstances of each case.

Forth: Payment

You understand that use of the services may result in charges to you for the medical services you receive from physicians.

After you have received services or goods obtained through your use of the service, Tatbib will facilitate your payment of the applicable charges on behalf of the services provider (physicians). Payment of the charges in such manner shall be considered the same as payment made directly by you to the physicians. Charges paid by you are final and non-refundable, unless otherwise determined by Tatbib. All charges are due immediately and payment will be facilitated as soon as practicable by Tatbib by using the preferred payment method designated in your account, after which Tatbib will send you a receipt by email. If your primary account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Tatbib may, as physician’s disclosed payment collection agent, use a secondary payment method in your account, if available.

As between you and Tatbib, Tatbib reserves the right to establish, remove, add to, and / or revise the charges for any or all of the Services obtained through the use of Services at any time in Tatbib’s sole discretion. Further, you acknowledge and agree that charges applicable in certain geographical areas may increase substantially during times of high demand. Tatbib might also charge higher rates for different times of the days and at peak seasons and will use reasonable efforts to inform you of charges that may apply, provided that you will be responsible for charges incurred under your account regardless of your awareness of such charges or the amounts thereof. Tatbib may from time to time provide certain usres with promotional offers and discounts that may result in different amounts charged for the same or similar services.

Moreover, any form of direct or indirect taxes, regulatory imposed financial fees will be charged to the client in compliance to the specific laws published by the imposing regulatory bodies and it’s implementing regulations

  • Repair or Cleaning Fees:

You shall be responsibility for the cost of repair for damage to service Provider’s (physician’s) equipment and property resulting from the use of the Services in your Account.

Fifth: Disclaimers, Limitation of liability, Indemnity

  • Disclaimer:

The services are provided “as is “and as available. Tatbib disclaims all representations and warranties, express, implied or statutory, not expressly set out in these terms. Tatbib makes no representation, warranties, guarantee regarding the reliability, timeliness, quality, suitability or availability of medical services requested through the use of the services. Tatbib does not guarantee the quality suitability, safety or ability of the medical services providers. You agree that the entire risk arising out of your use of the services and any services requested in connection therewith remains solely with you, to the maximum extent permitted under applicable law.

  • Limitation of Liability:

Tatbib shall not be responsible for direct , indirect , incidental, special, exemplary , punitive or consequential damages, including lost data , personal injury or any , other damages related to, in connection with or otherwise resulting from any use of the services, even if Tatbib has been advised of the possibility of such damages. Tatbib shall not be liable for any damages, liability or losses arising out of:

(a) Your use of or reliance on the Services, or your inability to access or use the Services, or.

(b) Any transaction or relationship between you and any service provider (physicians), even if Tatbib has been advised of the possibility of such damages. Tatbib shall not be liable for delay or failure in performance resulting from cause beyond Tatbib’s reasonable control.

(3) Indemnity:

You agree to indemnify, and hold Tatbib and its officers , directors and  employees harmless from any and all claims , demands , losses , liabilities and expenses ( including attorneys’ fees) arising out of or in connection with :

 (1) Your use of medical services obtained through your use of the Application.

 (2) your breach or violation of any of these Terms.

 (3) Tatbib’s use of your content.

 (4) Your violation of the rights of medical services providers (physicians).

Sixth: Governing Law:

Except as otherwise set forth in these terms, the terms contained herein shall be exclusively governed by and construed in accordance with the laws applicable in Kingdom of Saudi Arabia. Any dispute, conflict, claim or controversy arising out of or in connection with or relating to the services or these terms, including those relating to its validity, its construction or its enforceability shall be first mandatorily submitted to mediation proceedings. If such dispute has not been settled within sixty (60) days, it shall be referred to arbitration under Saudi Arbitration Law.

Seventh: Other Provisions:

(1) Notice.

Tatbib may give notice by means of a general notice on the services, electronic mail to your email address in your account, or by written communication sent to your address set forth in your account. You may give notice to Tatbib by written communication to Tatbib’s address at Jeddah, Andalus Dist , Mohammad Bin Abdul Aziz St, P.O. B (009775), Postal Code (21423) Tel (6062895), email (support@tatbib.com) .

(1) Communication.

Tatbib strive to respond to all your inquiries, complaints, other correspondences within 72 hours of placing them. However, Tatbib gives no guarantee about replying nor does give a definitive timeframe to reply within.

Eighth: General:

You may not assign or transfer these terms, in whole or in part without Tatbib’s prior written approval. You give your consent to Tatbib for it to assign or transfer these terms in whole or in part including to:

 (1) a subsidiary or affiliate.

 (2) an acquirer of Tatbib’s equity , business or assets in case of converting the corporation to a company according to Saudi Companies Law .

Subject to your agreement to these terms and conditions and your use of application and your obtainment of medical services, no joint venture, partnership, employment or agency relationship exists between you, Tatbib or any medical services providers (physicians).

These terms and conditions shall be subject to Islamic Law and all laws, regulations and instructions applicable in Kingdom of Saudi Arabia. In case any clause of these terms or its addenda contradicts with the laws, regulations and instructions applicable in Kingdom of Saudi Arabia, the said laws, regulations and instructions shall apply.